Looking after your data

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Please rest assured we will keep your data secure. We want to keep you in the "know", so here is why we need it and how we will use it.
 

1. For a better experience

We will use your data to enhance your shopping experience

2. Vigilance and Watchful

We will look after your data as if it was our own

3. Plain language

Raw Collectables TCG will make our policies as easy to understand as possible

4. A top level service

Putting you in charge of whether you receive marketing communications
 

Protecting Your Privacy

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At Raw Collectables TCG, we are committed to protecting the privacy and security of our customers and site visitors. We completely understand and empathise with how important your privacy is.

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Table of contents

1. Using your information

2. Sharing your information

3. Marketing Messages

4. Discovering Adverts Online for Raw Collectables TCG

5. Holding onto your information

6. Your rights explained

7. Updates to our privacy policy

8. Contacting us

9. Cookie Policy

 

1. Using your information

There are several different ways in which we utilise your data — this obviously depends on what it is. The tables below explain what we do and why we do it.

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Your name and contact details

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Utilising your name and contact details, Why we do this?

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Ensuring your purchases are delivered to you We need to do this to complete our contract with you Send you service messages by text, email or telephone In order to keep you informed on the progress of your order Sending you information by email, social media and post To keep you fully informed. We only send this to you with your permission. To detect and prevent fraud To defend against and unearth frauds, either against you or Raw Collectables TCG – a sad fact of life, but critical. Displaying to you Rawcollectablestcg.co.uk promotions as your surf the web In order that you see our latest deals and promotions. Discovering which products and services you appreciate as a customer To initially meet your needs and then learn to exceed them!

Your date of birth information

Using your date of birth & Why?

To detect and prevent fraud

To defend against and unearth frauds, either against you or Raw Collectables TCG – a sad fact of life, but critical

to send you a birthday card, its the small things that matter

 

Your payment information

This means your card details should you pay via card, please have no concern, we cannot keep them.

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How we use your payment information & Why?

Take payment, and give refunds

To complete our contract with you - currently we are not giving all our stuff away!

Fraud prevention and detection

To defend against and unearth frauds, either against you or Raw Collectables TCG – a sad fact of life, but critical

 

Customer service records

Notes and details of our previous conversations & emails.

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How we use your contact history & Why?

To provide optimum support

In the performance of our contract with you

 

Your purchase history and Saved Baskets

Analysing what you’ve purchased and what you have stored for another occasion.

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How we use your purchase history and saved items & Why?

To work out what you likely to want to buy and let you quickly checkout.

In performance of the contract and to make your experience better

In provision of customer services, enabling you to return the items.

In performance of the contract

 

Data regarding your phone / laptop, and use on our website

Information shared when you browse our site, such as your device type, IP address and, if you have shared it, your location data.

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How we’ve used this information & Why?

To set default language options where applicable.

To give you the best possible shopping experience

Protect our website

To defend against and unearth frauds, either against you or Raw Collectables – a sad fact of life, but critical

 

Your responses to surveys, competitions and promotions

How we use your responses / entries to competitions & Why?

By running the prize draw / competition / survey

To perform our service to you, if we cannot use your data, we cannot contact you to tell you if you have won!

You are not compelled to enter any of our competitions, prize draws or social media promotions, however we respect your right not to participate if you do not wish to.

2. Sharing your information

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We do not, and will not, sell any of your personal data to any 3rd party – including your name, address, email address or credit card information.

We passionately want to earn your trust and believe such practices to be incredibly unethical.
 

3. Marketing messages

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If you’ve opted in, we’ll send you marketing messages by email to keep you aware of what latest industry news, competitions and new arrivals. Plus, much more!

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Would you like to stop receiving messages from Rawcollectablestcg.co.uk

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This is easy and you can do this at any time.

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You can do this:

• By accessing the settings on your account

• Using the ‘unsubscribe’ link in any marketing email

• By sending and email to info@rawcollectablestcg.co.uk

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We’ll then make sure you no longer receive marketing communications from us

We will endeavour to action your request as soon as possible. However, please take heed that as we employ a complex inter-connected web of services, you may continue to receive messages for a few working days whilst your request filters through the entire system.

Service messages will continue to be sent and opting out of marketing communications will not stop service emails (such as order status updates)
 

4. Discovering adverts for Rawcollectablestcg.co.uk on the internet

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We are a pervasive force in online advertising, with the intention to keep you informed with what we are up to and of course our products!

As with many companies, we aim Raw Collectables TCG banners and advertisements to you whilst you visit other websites and applications. This is achieved through a variety of digital marketing networks and online ad platforms. We employ a diverse number of advertising processes, such as cookies and ad tags.

The banners and adverts you will see are based on information we know based on your previous visits to Raw Collectables TCG (for example, your Raw Collectables TCG website search history, or content you have read on our website) It is also possible that Raw Collectables TCG banners or ads may be served based on adverts you have clicked on in the past.

 

5. Holding on to your information

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We’ll keep your information whilst you have your account, or alternatively if necessary to provide our services to you. If you must contact customer support, then for as long as is required to deliver services and for reporting and data analysis.

Should it be reasonably necessary or alternatively a requirement to achieve legal or statutory requisites, resolve disputes, prevent fraud and/or abuse, or also, enforce our terms and conditions, then we may retain some information of yours as required, even once your account is closed or it is not necessary to provide our services to you.
 

6. Your rights explained

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• Please rest assured that you have extensive rights:

• To be informed about how your personal information is being used (like this policy!)

• To request the correction of inaccurate information that we hold about you (You can probably do this through the, my account screen.)

• In some circumstances you can request that we delete your data, cease collecting it and / or stop processing it

• To opt out of direct marketing messages, which you can do at any time after you have signed up, you must give us your explicit consent to sign up in the first instance

•  Access to the personal information we hold about you
   

7. Updates to our privacy policy

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We can from time to time update this page to reflect changes with regard to how we are processing your information.

If we make significant changes, we will make that clear on our website, or by alternative communication such as email, that you are able to review the changes before continuing to use our website.
 

8. Contacting Us

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Should you have any questions or have feedback regarding this notice. If you would like us to cease using your information or exercise any of your rights as set above or finally, if you have a complaint, then please contact customer services who will be happy to answer any questions that you have.

You can contact us at Info@RawCollectablesTCG.co.uk

 

9. Cookie Policy

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How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer, so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
 

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
 

The following is strictly necessary in the operation of our website.
 

This Website Will:

• Remember what is in your shopping basket

• Remember where you are in the order process

• Remember that your session is secure.

This Website Will:

• Functional Cookies - Track the pages you visits via Google Analytics

• Targeting Cookies - Allow you to share pages with social networks such as Facebook (If available)

This website will not

• Share any personal information with third parties.​

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